Axis Dietetics – Nutrition Services Terms and Conditions
1. About These Terms
1.1. These Terms and Conditions (“Terms”) govern the relationship between you and Axis Dietetics, operated by Alexander Hardy trading as Axis Dietetics (ABN: 52741716006), of 46 Lake Street, Forster, New South Wales, 2428, Australia (“Axis Dietetics,” “we,” “us,” or “our”).
1.2. By booking, purchasing, or using any dietetic services, programs, or consultations provided by Axis Dietetics (“Services”), you agree to be bound by these Terms.
1.3. If you do not agree to these Terms, you must not proceed with using our Services.
1.4. Axis Dietetics may update these Terms periodically. Changes apply prospectively and do not affect Services already purchased unless required by law. Significant changes will be communicated via the website or by email where appropriate.
2. Services Provided
2.1. Axis Dietetics provides nutrition and dietetics services, including but not limited to:
The Foundations Program
The Accelerator Program
Individual follow-up sessions following completion of the Foundations Program or Accelerator Program
2.2. Services are delivered via online platforms, telehealth systems, or other methods as notified to you at the time of booking.
2.3. Online consultations are provided using secure, encrypted platforms such as Practice Better. Axis Dietetics takes all reasonable steps to protect your privacy. However, you acknowledge that no online system can be guaranteed to be entirely secure, and you accept this risk when using telehealth services.
2.4. Services provided by Axis Dietetics do not replace medical treatment or advice. Axis Dietetics does not guarantee specific health outcomes, fertility results, weight loss, or other clinical results.
3. Payment
3.1. Fees for Services (“Fees”) are payable in advance at the time of booking, unless otherwise agreed in writing under a payment plan.
3.2. Payment methods include those provided within the online booking system or as otherwise communicated by Axis Dietetics.
3.3. Axis Dietetics reserves the right to change its Fees at any time. Changes do not apply to Services already booked and paid for.
4. Refunds and Guarantees
4.1. Services come with guarantees that cannot be excluded under the Australian Consumer Law.
4.2. The Accelerator Program includes a 30-day money-back guarantee as detailed in Clause 5.7 of these Terms.
4.3. Refunds for other Services are strictly limited to circumstances set out in these Terms or required under the Australian Consumer Law.
5. Bookings and Cancellation
5.1. Bookings for the Services are made via the online booking system provided on the Axis Dietetics website, currently located at www.axisdietetics.com (the “Booking System”).
5.2. Clients may cancel or reschedule appointments online through the Booking System up to twenty-four (24) hours before the scheduled appointment time.
5.3. Within twenty-four (24) hours of a scheduled appointment, cancellations or rescheduling cannot be completed online. You must email Axis Dietetics at alex@axisdietetics.com to request any changes within this period. Late cancellations or rescheduling requests are subject to a $50 cancellation fee, at Axis Dietetics’ discretion.
5.4. The initial services offered by Axis Dietetics are:
The Foundations Program; or
The Accelerator Program.
5.5. The Foundations Program is payable in advance at the time of booking. If you cancel or reschedule any scheduled session within the Foundations Program with more than 24 hours’ notice, your payment will be held as a credit for use toward a future session. Credits must be used within four (4) months of the date of your Initial Consultation, after which they will expire and be forfeited.
5.6. Axis Dietetics allows up to two (2) reschedules of your Initial Consultation without additional cost. If you need to reschedule more than twice, Axis Dietetics reserves the right to charge a $50 administrative fee for each additional reschedule. Axis Dietetics may, at its discretion, waive rescheduling fees in cases of emergencies or special circumstances.
5.7. The Accelerator Program is payable in advance at the time of booking, unless otherwise agreed in writing under a payment plan. The Accelerator Program includes a 30-day money-back guarantee. If you are not satisfied with the Accelerator Program within 30 days of commencement, you may request a refund by contacting alex@axisdietetics.com. Axis Dietetics may require reasonable evidence, such as attendance at sessions or completion of program materials, to confirm participation before processing a refund under this guarantee. No refunds will be provided after the 30-day period. Any outstanding payments under an Accelerator Program payment plan remain payable in full unless otherwise agreed in writing.
5.8. If you cancel or fail to attend your Initial Assessment with less than 24 hours’ notice, the fee for that session will be retained and no credit or refund will be provided. If you wish to continue with the Foundations Program or the Accelerator Program, you must pay separately for a new Initial Assessment session at the current session rate.
5.9. If you choose not to proceed with the Foundations Program or Accelerator Program after missing your Initial Assessment, Axis Dietetics will retain the Initial Assessment fee and may deduct an administrative cost of $50 from the balance before refunding the remainder of your program fee.
5.10. In the case of repeated cancellations or no-shows, Axis Dietetics reserves the right to retain the full program fee.
5.11. The Accelerator Program is designed to be completed over approximately twelve (12) weeks. All sessions included in the Program must be used within four (4) months of your Initial Assessment date. If you experience significant health, personal, or treatment-related disruptions that affect your ability to complete sessions within this timeframe, you must notify Axis Dietetics as early as possible. Extensions may be granted at Axis Dietetics’ discretion in special circumstances. Any sessions not used within four (4) months, and for which no extension has been granted, will be forfeited without refund.
5.12. If you experience significant changes in your medical condition or treatment during your Program, you must inform Axis Dietetics as soon as possible. Axis Dietetics reserves the right to pause, adjust, or discontinue Services if clinically necessary for your safety. Any unused portions of your Program may be refunded at Axis Dietetics’ discretion, less the cost of services already provided and an administrative cost of $50.
5.13. Axis Dietetics provides email support for basic administrative or troubleshooting queries between sessions. Responses will generally be provided within two (2) business days. Clinical or complex questions requiring detailed guidance may require scheduling a consultation, which may be brought forward if necessary. Axis Dietetics does not provide detailed clinical advice solely via email.
5.14. In the event of technical difficulties during an online session, Axis Dietetics will make reasonable efforts to reconnect. If reconnection cannot be achieved promptly, the remaining portion of the session may be rescheduled at no additional cost.
5.15. Program sessions and credits are non-transferable and may only be used by the client who purchased the Program.
5.16. Axis Dietetics may amend this cancellation policy at any time. Bookings made prior to any change will not be affected.
5.17. While a partner or family member may schedule a Clarity Call on your behalf, all further bookings for programs and services must be made directly by you, the client. Axis Dietetics requires you to personally sign all consent forms and agreements. Axis Dietetics cannot accept consent for services or for the collection or sharing of your health information from a third party without your direct authorisation.
5.18. Cronometer Gold Access
Certain Axis Dietetics programs include complimentary access to Cronometer Gold, a premium nutrition tracking application. This access is provided solely for the duration of your active participation in the applicable program and will expire once your program concludes or services with Axis Dietetics end.
Axis Dietetics bears the cost of this access during the program period. Clients are not responsible for subscription fees for Cronometer Gold while enrolled. After the program ends, continued access to Cronometer Gold will be the client’s responsibility if they choose to subscribe independently.
Axis Dietetics is not responsible for any technical issues, data loss, or limitations associated with the Cronometer platform. Clients are encouraged to review Cronometer’s own terms of use and privacy policy for further information.
6. Limitation of Liability
6.1. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
6.2. To the maximum extent permitted by law, Axis Dietetics’ liability arising from these Terms or the Services is limited to the resupply of Services or the amount paid by you for the Services in question.
6.3. Axis Dietetics is not liable for indirect, consequential, or special damages arising from your use of the Services.
7. Privacy
7.1. Axis Dietetics handles personal information in accordance with its Privacy Policy, available at www.axisdietetics.com.
7.2. You may request access to your personal health information at any time. Axis Dietetics will provide this within a reasonable timeframe, subject to legal requirements, and may charge a $50 administrative fee for processing your request.
8. Governing Law
8.1. These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.
Contact Details
Axis Dietetics
46 Lake Street, Forster, New South Wales, 2428, Australia
Phone: 0422236216
Email: alex@axisdietetics.com
Website: www.axisdietetics.com