Axis Dietetics – Privacy Policy
1. We Respect Your Privacy
1.1. Axis Dietetics respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as well as applicable state health privacy legislation. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information.
1.2. “Personal information” means information that can identify you. This includes sensitive health information.
2. Collection of Personal Information
2.1. Axis Dietetics collects personal information directly from you when you:
Complete our intake or consent forms
Book appointments
Communicate with us by phone, email, or online
Use our website or social media platforms
2.2. The personal information we may collect includes:
Name, date of birth, address, phone number, email address
Health information, such as medical history, medications, allergies, adverse events, immunisations, social history, family history, and risk factors
Payment or health fund details (where relevant)
Other information necessary for providing our services
2.3. You may also provide additional personal information if you:
Participate in surveys, promotions, or feedback
Change your preferences for communications
Provide financial or credit card information
Communicate with our support team
2.4. Under the Privacy Act, you have the option of interacting with us anonymously or using a pseudonym. However, it may not be practicable for us to provide services to you in these circumstances.
3. How We Collect Your Personal Information
3.1. Axis Dietetics collects personal information:
Directly from you
From third parties involved in your care (e.g. other health professionals) when you have provided consent
From digital systems used in the course of providing our services
3.2. Axis Dietetics uses secure digital platforms, including Practice Better and Cronometer, to manage client records, bookings, nutrition tracking, telehealth sessions, and communication.
3.3. Online consultations are provided using secure, encrypted platforms such as Practice Better. Axis Dietetics takes all reasonable steps to protect your privacy. However, you acknowledge that no online system can be guaranteed to be entirely secure, and you accept this risk when using telehealth services or third-party platforms.
4. Use of Your Personal Information
4.1. Axis Dietetics may use your personal information to:
Provide nutrition and dietetics services, including men’s fertility and reproductive health support
Communicate with you about appointments, treatment plans, and reports
Share information with other health professionals involved in your care, where you have consented
Send newsletters, updates, or marketing material (only where you have opted in)
Improve our services through practice research, quality assurance, and service development
Comply with legal and regulatory obligations
4.2. Axis Dietetics may contact you via phone, email, SMS, or mail.
5. Disclosure of Your Personal Information
5.1. We may disclose your personal information to:
Health professionals involved in your care, with your consent
Administrative staff or contractors engaged to assist us in delivering our services
Our insurers, professional advisers, or legal representatives as needed
Service providers (e.g. IT, website hosting, email services, Cronometer) where reasonably necessary for our operations
5.2. We may be legally required to disclose personal information in circumstances such as:
Compliance with laws, regulations, court orders, or law enforcement requests
To prevent a serious threat to life, health, or safety
5.3. Axis Dietetics may store or process personal information using services located outside Australia, such as Practice Better in Canada and Cronometer in Canada or the United States. We will take reasonable steps to ensure any overseas providers comply with Australian privacy laws or equivalent protections.
5.4. In the event of a business transfer or change of ownership, your information may be transferred to the new owner, provided they agree to safeguard your information in accordance with this policy.
5.5. By providing us with your personal information, you consent to the uses and disclosures described in this Privacy Policy. You may withdraw your consent at any time, although this may affect our ability to provide services to you.
6. Security of Your Personal Information
6.1. Axis Dietetics takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include secure electronic systems, password protection, and restricted staff access.
6.2. While we aim to protect your personal information, no data transmission over the internet can be guaranteed to be 100% secure. You provide information to us at your own risk.
7. Retention of Your Personal Information
7.1. Axis Dietetics retains client health records for a minimum of seven (7) years from the date of your last consultation, or until you reach the age of 25 if you were under 18 at the time of the consultation, in line with legal requirements.
7.2. After the required period, your records may be securely deleted or destroyed.
8. Access to and Correction of Your Personal Information
8.1. You have the right to request access to personal information we hold about you. Axis Dietetics will provide this within a reasonable timeframe, subject to legal requirements, and may charge a $50 administrative fee for processing your request.
8.2. You may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
8.3. Requests should be made in writing to: alex@axisdietetics.com
8.4. We may refuse access in certain circumstances permitted by law, such as where giving access would pose a serious threat to health or safety, or where it would breach another person’s privacy.
9. Complaints About Privacy
9.1. If you have concerns or complaints about our privacy practices, please contact Alex Hardy at alex@axisdietetics.com. We take privacy complaints seriously and will respond promptly to resolve your concerns.
9.2. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
10.1. Axis Dietetics may update this Privacy Policy from time to time. Updates will be posted on our website. Significant changes will be communicated via the Website or by email where appropriate. We encourage you to review our policy periodically.
11. Website and Cookies
11.1. When you visit our website, we may collect information such as browser type, operating system, referring website, pages visited, and IP address. This is used in an aggregated form to analyse website performance and improve services.
11.2. We may use cookies to enhance your website experience, remember your preferences, and analyse website traffic. You can choose to disable cookies via your browser settings, although this may affect website functionality.
11.3. Axis Dietetics may use third-party tools (such as Google Analytics) for website analytics and advertising purposes. These services may collect data about your browsing behaviour on our site and other sites you visit. You can opt out of many third-party tracking services.
11.4. Our website may contain links to external sites. Axis Dietetics is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.
Contact Details
Axis Dietetics
46 Lake Street, Forster, New South Wales 2428
Phone: 0422236216
Email: alex@axisdietetics.com
Website: www.axisdietetics.com