Axis Dietetics – Privacy Policy
1. Our Commitment to Privacy
1.1. Axis Dietetics is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health privacy legislation.
1.2. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
1.3. In this policy, “personal information” includes information or an opinion that identifies you. This includes sensitive information such as health information.
2. Who We Are
Axis Dietetics is operated by Alexander Hardy (ABN 52 741 716 006), based in Forster, New South Wales, Australia.
Contact details are listed at the end of this policy.
3. What Information We Collect
We may collect the following types of personal information:
3.1 Identification and Contact Details
Name
Date of birth
Address
Email address
Phone number
3.2 Health Information
Medical history
Medications and supplements
Allergies and adverse reactions
Family history
Lifestyle information
Fertility-related health information
Laboratory results
Nutrition tracking data
Health information is considered sensitive information under Australian law.
3.3 Payment Information
Payment details processed through secure third-party payment systems
Health fund details where relevant
We do not store full credit card details directly.
3.4 Website and Usage Data
When you visit our Website, we may collect:
IP address
Browser type
Device information
Pages visited
Referring website
This data is generally collected in aggregated form.
4. How We Collect Your Information
We collect personal information:
Directly from you through intake forms, booking forms, consent forms, emails, phone calls, and consultations
Through our secure client management system (currently Practice Better)
Through nutrition tracking platforms such as Cronometer (where applicable)
From other healthcare providers involved in your care, with your consent
You may choose to interact with us anonymously or using a pseudonym; however, this may limit our ability to provide dietetic services.
5. Why We Collect Your Information
We collect and use your personal information to:
Provide dietetic and nutrition services
Develop treatment plans and reports
Communicate with you regarding appointments and services
Coordinate care with other healthcare providers (with your consent)
Provide access to included program tools (such as Cronometer Gold)
Improve our services and conduct quality assurance
Comply with legal and regulatory obligations
We may also send newsletters or marketing material if you have opted in. You may unsubscribe at any time.
6. Disclosure of Personal Information
We may disclose your personal information to:
Other healthcare providers involved in your care (with your consent)
Administrative contractors who assist in delivering our services
IT and software providers necessary for service delivery
Insurers or professional advisers if required
Regulatory bodies or authorities where legally required
We will not sell your personal information.
7. Overseas Disclosure
Axis Dietetics uses secure third-party platforms to deliver services, including:
Practice Better (Canada)
Cronometer (Canada and/or United States)
Email and website hosting providers that may use global servers
As a result, your personal information may be stored or processed outside Australia.
We take reasonable steps to ensure overseas providers handle your information in a manner consistent with Australian privacy laws.
By using our Services, you consent to this overseas storage and processing.
8. Telehealth and Digital Risk
Consultations are conducted via secure encrypted platforms.
While we take reasonable steps to protect your information, you acknowledge that no online transmission or storage system can be guaranteed to be completely secure. You accept this inherent risk when choosing telehealth services.
9. Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
Secure password-protected systems
Encrypted platforms
Restricted access to client records
Secure data storage
10. Retention of Health Records
In accordance with legal requirements:
Adult health records are retained for a minimum of seven (7) years from the date of your last consultation.
If you were under 18 at the time of consultation, records are retained until you reach 25 years of age.
After this period, records may be securely destroyed.
11. Access and Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate, incomplete, or outdated information
Requests must be made in writing to alex@axisdietetics.com.
We will respond within a reasonable timeframe. An administrative fee may apply where permitted by law.
Access may be refused in limited circumstances permitted under the Privacy Act.
12. Cookies and Website Analytics
Our Website may use cookies to:
Improve functionality
Analyse website performance
Understand user behaviour
We may use third-party analytics tools such as Google Analytics.
You may disable cookies in your browser settings, although this may affect Website functionality.
13. External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
14. Complaints
If you believe your privacy has been breached, please contact:
alex@axisdietetics.com
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our Website. Continued use of our Services constitutes acceptance of any revised policy.
Contact Details
Axis Dietetics
Forster, New South Wales, Australia
Phone: 0422 236 216
Email: alex@axisdietetics.com
Website: www.axisdietetics.com